Refund policy

01. Our policies

Supplements are personal, and everyone's body responds differently. So there are two separate ways to get your money back, and which one applies depends on whether you have opened the product.

The 60-day return

If your order is unopened, unused, in its original packaging, and in the same condition you received it, you can return it within 60 days for a full refund of the product price. No questions asked.

The 30-day satisfaction guarantee

If you have opened it and given it a real try, and it is not working for you, tell us within 30 days and we will refund the product price. You do not need to send an opened pouch back.

Both windows are measured from the day you place your order, not the day it arrives. If you are close to either deadline, email us before it passes and we will work with you.

02. Conditions

We would rather put the limits here than have you discover them after you ask:

  • Both windows run from your order date. A 60-day return means 60 days from ordering.
  • The 60-day return requires the product to be unopened and unused, in its original packaging, in the condition it reached you. An opened pouch falls under the 30-day satisfaction guarantee instead.
  • The 30-day satisfaction guarantee covers one order per product. It is there so you can try a formula without risk, not as a standing discount on repeat orders.
  • Both apply only to orders placed directly on seyahealth.com. Anything bought through Amazon or another retailer follows that retailer's return policy.
  • We refund the product price. Original shipping is not refundable.

03. How to start a return or refund

  1. Email support@seyahealth.com with “Refund” or “Return” and your order number in the subject line.
  2. Tell us which of the two applies: an unopened return, or the satisfaction guarantee. If it is the satisfaction guarantee, a sentence on what did not work helps us fix the formula.
  3. For an unopened return we will send you the return address and simple instructions.
  4. Once we have it, or once we have approved a satisfaction refund, the money goes back to your original payment method.

A real person on our team handles every one of these. You are not filing a ticket into a void.

04. Return shipping

For 60-day unopened returns, please send the product back in its original packaging so we can confirm its condition.

  • Original shipping costs are not refundable.
  • Return shipping is your responsibility unless the order arrived damaged, defective, or wrong — in which case it is on us.

05. Refund timing

Approved refunds go back to your original payment method, typically within 10 business days. Depending on your bank or card provider it can take a few extra days to appear on your statement.

06. Subscriptions

You can cancel or skip a subscription any time before its next processing date, from the “Manage Subscription” area of your account. Once a subscription order has been processed and shipped it follows this policy like any other order. There is no separate subscription fee — you are only ever charged for product and shipping. Full terms are in our Terms of Service.

07. Damaged, defective, or wrong items

If your order arrives damaged, defective, or is not what you ordered, this is on us and neither window above applies. Email support@seyahealth.com within 14 days of delivery with your order number and a photo, and we will send a replacement or a full refund including shipping. Lost and damaged parcels are also covered in our Shipping Policy.

08. Customer support

Email support@seyahealth.com. We read every message and usually reply within two business days, Monday to Friday. Email is the fastest way to reach us — there is no phone queue.